Privacy policy

gmys. is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. We are gmys. Limited (“gmys.”, “we” or “us”) is the data controller of the personal data collected via or in connection with gmys. and any associated App (the “Site”).

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@wearegmys.com or by post using the details provided below:

We are gmys. Limited, Unit 13, Matchborough Centre, Matchborough Way, Redditch B98 0EP, United Kingdom.

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

-Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);

-Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);

-Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

-Information you provide us when you enter a competition or participate in a survey;

-Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and

-Other information necessary to provide the Site, for example we may access your location if you give us your consent.

-If you also shop in one of our retailers, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

-Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.

Uses made of the data:

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

-To fulfil your order and maintain your online account.

-To manage and respond to any queries or complaints to our Customer Service Team.

-To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

-To improve and maintain the Site and monitor its usage.

-For market research, e.g. we may contact you for feedback about our products.

-To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

-For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

-To comply with our legal and regulatory obligations.

Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances:

-With other companies in our group of companies, as necessary to operate the Site i.e Shopify.

-With our suppliers and service providers working for us, e.g. payment processors, delivery companies and mailing software.

-With our professional and legal advisors.

-With third parties engaged in fraud prevention and detection.

-With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

-If we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

-Otherwise where we have your consent or are otherwise legally permitted to do so.

Shopify:

Our store is hosted on Shopify Inc. Shopify provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment - If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After your purchase transaction is complete, your information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also want to read Shopify’s Terms of Service( https://www.shopify.com/legal/terms ) or Privacy Policy( https://www.shopify.com/legal/privacy ).

Marketing:

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (contact details at the bottom and top of the document), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies, for more information on cookies, please see the 'Cookies' section below. Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser.

Behavioural advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Data Retention:

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

We will keep your personal data for as long as we need it, this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Your rights:

GDPR: If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided at the beginning or the end of the document.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA: If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided at the beginning or the end of the document.

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the contact details provided at the beginning or end of the document. You are also entitled to contact your local supervisory authority for data protection.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are several limitations to these rights, and there may be circumstances where we are not able to comply with your request.

Cookies:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do not track:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Children:

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us via email at hello@wearegmys.com to request deletion.

Complaints:

If you would like to make a complaint, please contact us by e-mail or by post using the contact details provided at the beginning or the end of the document.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Contact Us:

If you have any queries on any aspect of our Privacy Policy, please contact by email or post using the details below:

Email: hello@wearegmys.com

Address: We are gmys. Ltd, Unit 13, Matchborough Centre, Matchborough Way, Redditch, B98 0EP. United Kingdom.

Last updated 01/12/2022